Store Policy

Customer Care

At The Rabbit Hole Knoll, we believe that creativity should come with care. Whether you're shopping for a handmade gift, signing up for a class, or booking our event space, we want every part of your experience to feel personal, easy, and joyful. We’re here to answer your questions, help with orders, and ensure you feel confident and supported every step of the way.

Have a question about a product, class, vendor, or special request? We’re happy to help! You can reach us by phone, email, or stop by the shop during business hours. We do our best to respond to all inquiries within 24 hours. Your satisfaction and trust mean everything to us.

At our core, we’re a local, creative hub built on connection and community. Whether you're a first-time customer or a long-time friend, we care deeply about making your experience smooth, inspiring, and memorable. Thank you for supporting our small business!

If there is ever anything you need please don't hesitate to reach out to us by phone @ (616)523-4022 or stop in the shop.

Privacy & Safety

Effective Date: 5/1/25
The Rabbit Hole Knoll LLC

www.rabbitholeknoll.com

1. Your Privacy Matters

We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or interact with us.

2. Information We Collect

When you visit our site or make a purchase, we may collect:

Your name
Email address
Phone number
Billing and shipping address
Payment information (processed securely via Wix Payments, Stripe, or PayPal)

We do not store your full payment details on our site. All transactions are processed securely by our third-party payment providers.

3. How We Use Your Information

We use your information to:

Process orders and payments
Communicate with you about your order or upcoming events
Send occasional updates or promotional emails (you may unsubscribe anytime)

We never sell or rent your personal information to third parties.

4. Website Security

Our website is hosted on Wix.com, which provides a secure platform to protect your data. Wix uses HTTPS encryption and complies with industry standards to keep your information safe.

5. Your Rights

You have the right to:

Access your personal information
Request corrections
Ask for your data to be deleted (unless required for legal or transactional reasons)

To make a request, please email us at: therabbitholeknoll@yahoo.com

6. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If we discover that we have received information from a child under 13, we will delete it immediately.

7. Updates to This Policy

We may update this policy as needed. The most current version will always be posted on this page with the date of revision.

8. Contact Us

If you have any questions about this Privacy & Safety Policy, you can contact us at:
📧 therabbitholeknoll@yahoo.com
📍 340 West Main St Ionia, Mi

Wholesale Inquiries

We love partnering with boutiques, shops, subscription boxes, and kind-hearted curators who want to share meaningful, handcrafted products with their communities.

If you’re interested in carrying our goods—like our engraved gifts, creative kits, or handmade tokens—we’d love to hear from you!

✨ Custom and seasonal options available
✨ Low minimums for small shops
✨ Fast, friendly communication

Please reach out to us at therabbitholeknoll@yahoo.com, and we’ll be in touch with pricing, details, and a special welcome packet.

Let’s create something beautiful together.

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments